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Earthmoving Systems
Online Purchase Policy
FOR YOUR COMPLETE EARTHMOVING SOLUTIONS
Photos Photos are for illustration purposes only – exact product may vary Initial price shown is for the standard, cheapest option Pricing All prices displayed are in Australian dollars (AUD) and are inclusive of Good and Services Tax (GST). We try to make sure that the prices and specifications appearing on the website are current; however, if mistakes occur we reserve the right to correct them after verification: all information is subject to change without notice. In all cases, we will confirm your order and pricing before shipping. For customers with both international billing and delivery details, the GST, when applied to certain products, will be deducted at the end of your shopping cart processing. Import duties may apply with some items to international destinations and will be payable by the receiver. Lead time Bucket teeth and wear parts are sent within 24 to 48 hours Excavator buckets and attachments are manufactured after the order has been placed, lead time (delivery) is approximately 7 to 10 days from date of the order “Lead Time” indicates how long until we dispatch the items to you. If there is a delay in delivery, we will notify you and discuss the options. We will not be liable for any claim arising from failure to deliver or for delay in delivery occasioned by unavailability of materials, strikes, accidents or any cause or event beyond the reasonable control of the company. Shipping Earthmoving Systems Pty Ltd utilises a national network of freight carriers to deliver the goods: we ship all over Australia. In line with standard freight industry procedures, the shipping fee is calculated on the consignment total (“dead”) weight or the “cubic weight”, whichever is the greater, to the given destination. We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by mail or phone. We offer a pick-up service to customers that wish to do so. Customers will be notified when their goods are ready and will be able to come Monday to Friday | 9am – 5pm to our showroom at the following address: 8/ 34-36  Chapman Road Hackham South Australia 5163 Payment Credit card: the easiest and most convenient way to purchase online. Just fill in your details and we’ll bill the purchase to your account. We accept Visa and MasterCard. Our on-line payment system is highly secure as all transactions and your credit card details are encrypted. Direct debit: Payment to our bank account before goods are dispatched Out of stock We may occasionally be out of stock of the product you ordered. In this case, we will contact you without delay and discuss the options. Returns Excavator Buckets and Attachments are made to order and cannot be returned as they have been manufacture to your specifications Bucket teeth If you are not satisfied with bucket teeth and wear parts that you have purchased, you may return the item within 7 days of delivery for a full refund of the purchase price, less freight charges. The item must be returned in “like new” condition, with all paperwork, packaging, parts and accessories to ensure full credit. Custom made or configured products are NOT RETURNABLE. Please note that the following steps and policy criteria below apply to ALL RETURNS, including defective items and those that may have been damaged during shipping. STEP 1. Please make sure your return meets the following:   Product is in new condition   Product is in its original packaging   Product was delivered in the last 7 days. Step 2. Guidelines for returns:   Pack the item securely. Please wrap the product so it does not get damaged in shipment. All returned products must be in the same condition in which they were received. Address all returns to: Earthmoving Systems Pty Ltd   8/ 34-36  Chapman Road Hackham South Australia 5163 Please consider sending registered mail, Express Post Bag or freight company of your choice  for your return package. Original shipping costs are non refundable. Shipping cost for returns is at the customer’s expense. After inspection to ensure the product is returned in original and working condition, refunds or credits are issued within 7 days of product receipt. Refunds will not be issued for products that are soiled, damaged, missing parts or returned outside 7 days of delivery.  If your order has shipped, or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package.  Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging.
Earthmoving Systems
 (08) 8384-2660  (24 hours)